Customer care
Plans change. We keep cancellation and refund decisions clear, fair, and tied to the work already completed.
Last updated: September 13, 2026
You may cancel an order within seven calendar days of purchase for a full refund if editorial review, writing, translation, optimization, outreach, distribution, or monitoring setup has not started.
Send the request from the email used for the order and include the order number. We will confirm the status before processing the cancellation.
If Press Services rejects your release before publication and you choose not to revise it, we will refund the full amount paid for that release. A rejection means we determined that the submitted release could not meet our content or publisher requirements.
This does not apply when an account is used fraudulently, violates the law, or materially breaches our terms.
If we cannot publish any purchased placement after accepting your order, we will offer a full refund for the affected order. You may choose a reasonable replacement service instead, but you never have to accept one.
If part of a multi-outlet order is published and part cannot be completed, we will refund the price paid for the unpublished placements or provide replacements you approve.
Once work begins, completed work and costs already committed to third parties are not refundable. This may include writing, editing, translation, search optimization, publisher review, distribution, outreach, or monitoring setup.
If you cancel after work begins, we will review the order and refund any clearly unused portion that has not been committed. We will explain the calculation in plain language.
A completed publication or distribution service is not refundable because a release receives less traffic, coverage, ranking, or engagement than expected. Editors and search platforms control those outcomes.
We will still correct a material mistake caused by Press Services where correction is reasonably available. Third-party publishers may decline changes or removals after publication.
Approved refunds are sent to the original payment method. We normally submit them within five business days. Your bank, card issuer, wallet, or payment service may need additional time to show the funds.
Cryptocurrency refunds, where available, are calculated from the U.S. dollar value of the approved refund at the time we process it and may be returned through a supported method after verification.
Email hello@press-services.com with your order number, account email, and the reason for your request. We aim to reply within one business day.
You can also write to Press Services, 440 Louisiana St, Houston, TX 77002. This policy does not limit any refund rights required by applicable law.